Job Description
Overview
Bowhead Transport LLC is seeking a Freight / Cargo Coordinator based in Seattle, WA to oversee freight and track all cargo operations in support of our Seattle to all Alaska Terminals. This position is responsible for coordinating Alaska freight logistics, tracking company shipping equipment, coordinate receiving and documenting cargo, manifesting shipments, and securing/loading freight in alignment with the operational voyage schedule.
The ideal candidate is a highly organized, detail-oriented professional who can effectively manage a high-volume, fast-paced freight / cargo environment while maintaining clear communication with internal and external stakeholders. This role serves as a liaison between Alaska, the Seattle Terminal, and Bowhead Transports Cargo Operations team, ensuring seamless coordination and tracking, with adherence to safety and operational standards.
Responsibilities
Essential functions will include:
- Ensures compliance with Bowhead Transport policies and standards, representing the company in a positive and professional manner.
- Maintains adherence to OSHA, city, state, and federal regulations governing cargo operations.
- Coordinates the receiving process for incoming cargo, ensuring all items are accurately logged, inspected for damage, stickered, and stored properly.
- Maintains detailed SmartSheet records for all cargo transactions, including weight, dimensions, and special handling requirements.
- Serves as a primary point of contact for customers, providing updates on cargo status, shipment schedules, and deliveries.
- Handles customer inquiries and complaints efficiently, ensuring timely resolution while maintaining strong customer relationships.
- Identifies opportunities for process improvements to enhance customer service and cargo-handling operations.
- Communicates effectively with internal teams to ensure seamless coordination of cargo activities through SmartSheet.
- Prepares and maintains accurate records, including bills of lading, manifests, and inventory reports.
- Generates SmartSheet reports on cargo movements, operational performance, and challenges, providing insights for management decision-making.
- Conducts regular safety inspections of cargo handling processes, equipment, and storage areas, addressing potential hazards.
- Assists the Sr. Cargo Operations Manager & Superintendents in developing barge operation plans to optimize efficiency and resource allocation.
- Supports continuous improvement efforts through the companys Quality Management System (QMS).
- Collaborates closely with Seattles Director, Sr. Terminal Manager, Seward, and Bethel warehouse staff, terminal teams, truck drivers, customers, and operations personnel.
- Fosters a positive and collaborative work environment that promotes teamwork, open communication, and mutual respect.
- Manages procurement and leasing of shipping equipment such as flats, containers, rigging, and lashing materials as directed.
- Monitors cargo loading, unloading, and securing on land and vessels to ensure compliance with safety and quality standards.
- Coordinates with the Sr. Cargo Manager / Superintendents regarding tracking loading/offloading at the Seward terminal and other Alaska outports, working with sales and management to align schedules through the Bowhead SmartSheets tracking system.
- Provides regular operational updates to Bowhead Management via SmartSheet.
- Assists the Seattle Cargo Director with customer inquiries, loading/handling concerns, and operational updates.
Qualifications
Minimum Qualifications:
- Minimum of 10 years of experience in cargo operations, logistics, or maritime transportation, preferably in a barge company or related industry.
- Experience coordinating freight operations for remote Alaska coastal communities.
- Familiarity with OSHA, U.S. Coast Guard regulations, and local environmental laws governing maritime transportation.
- Proficiency in SmartSheet or similar cargo tracking and inventory management systems.
- Strong communication and interpersonal skills, with the ability to effectively liaise with internal teams, clients, and regulatory bodies.
- Knowledge of safety protocols and spill response in cargo handling.
- Willingness to travel to remote Alaska communities and adapt to challenging working conditions.
- Strong problem-solving skills with a proactive approach to technical challenges.
- Valid drivers license required.
Preferred Qualifications:
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Maritime
- Residency in Anchorage, Alaska.
Physical and Mental Demands:
This role involves work in diverse environments, may including docks, ports, bays, beaches, waterways, offices, warehouses, construction zones, and outdoor settings (if traveling).
This position is an hourly, seasonal, full-time position starting at $31.25/hour DOE.
- Work hours may extend beyond a standard schedule, particularly during peak operational months (AprilOctober).
- Must be flexible with scheduling; many weeks may exceed 40 hours.
- Travel required to remote Alaska locations for extended periods.
- Frequent sitting, standing, walking, reaching, and lifting.
- Occasionally required to lift/move up to 75 pounds (with assistance as needed).
- Must be able to work under potentially hazardous conditions and unpredictable weather.
- Primarily office-based (95%) with occasional travel (5%) to Central and Western Alaska.
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Job Tags
Hourly pay, Full time, Seasonal work, Local area, Remote job, Outdoor, Flexible hours,