Customer Care Specialist (US-Remote) Job at QT Communications Technology, Washington DC

UkFZODVML0ZOOVBoeWlRWFNSODFkYW83R2c9PQ==
  • QT Communications Technology
  • Washington DC

Job Description

Washington, District of Columbia, United States

Customer Care Specialist (US-Remote)

Job Description:

This is Urgent Hiring (US-Nationals) Only

We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.

A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Customer Service Specialist Responsibilities:

  • Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customer issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarizing yourself with new products and services as they are introduced.
  • Attending workshops and meetings as required.
  • Providing training to new customer service agents.
  • Respecting client confidentiality at all times.

Customer Service Specialist Requirements:

  • High school diploma or GED.
  • Bachelor's degree in business, communications, or a related field may be advantageous.
  • Practical experience with help desk software, such as Zendesk, and CRM software, such as Salesforce Sales Cloud, may be required.
  • Previous experience in a customer service role is preferred.
  • The ability to respond appropriately under pressure.
  • Sound judgment and excellent problem-solving skills.
  • The ability to speak a second language may be advantageous.
  • A positive attitude and the ability to build relationships with clients.
  • The flexibility to work irregular hours, when required.
  • Superb written and verbal communication skills.

Required Skills:


#J-18808-Ljbffr QT Communications Technology

Job Tags

Remote job, Immediate start,

Similar Jobs

BITS Recruiting

Senior Urban Planner Job at BITS Recruiting

 ...reimbursement Vision care Key Responsibilities: Lead the planning and execution of large-scale, complex land development projects...  .... Qualifications: Bachelor's or Masters degree in Urban Planning, Landscape Architecture, Environmental Studies, ora... 

Freelancingforgood

Digital Copywriter Job at Freelancingforgood

 ...health research and advocacy organisation, is looking for a Digital Copywriter for its Washington, D.C., office.Overview: Full-time position...  ...or newsroom environment preferred.Working knowledge of SEO best practices and metrics preferred.How to apply? To apply for... 

NR Consulting

Fraud Analyst Job at NR Consulting

Role-Fraud AnalystLocation-O fallon MOJob Type-FTE/ContractRequired SkillsBelow is the Diversity requirement and we need to share profiles at the earliest pls.Mandate:- Locally Available / relocate to O'fallon, MOStrong Stake holder management (communication skills... 

Cleveland-Cliffs

Scale Operator Job at Cleveland-Cliffs

 ...Scale Operator Ferrous Processing and Trading (FPT) is one of North America's premier processors, buyers, sellers and recyclers of scrap...  ...periodically operate & maintain equipment. Maintain scale house and keep grounds organized. Operate scale computer, applying... 

Allison Offshore Services

Offshore Rigger Job at Allison Offshore Services

 ...Position: Rigger Experience: 2+ years as an OffshoreRigger REQUIRED About Allison Integrated Support Solutions for the Gulf of Mexico Allison aggressively provides innovative, integrated, land and marine based support services to client operators in the Gulf...