Role- Desktop Support Analyst Location- Plymouth MA (100% Onsite) Contract- 6 months Required Technical and Professional Expertise: 8 + years' experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. and technologies such as AD, DNS, Exchange, and Citrix. 6 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune. Exp in Service desk - Incident calls - SNOW ticketing and ZENDESK MUST. Basic experience in troubleshooting and working with Apple devices is an added advantage. Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments. Understanding of Windows 11-MUST new features, feature updates, and industry best practice processes. Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings) Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot) Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction. Active technical certifications would be an asset. ITIL-Foundation and Agile experience must Physical Requirements for EUC Endpoint role: The ability to lift 25/50 pounds regularly. Moving Monitor/Printers boxes. The ability to move safely over uneven terrain or in confined spaces. Running cables at desk locations. Preferred Technical and Professional Expertise Exceptional verbal and communication skills Unparalleled Listening and Comprehension capabilities. Proven service industry front line experience with handling high value/critical customers Ability to type 35-40 words per minute to capture important details on a call for documentation. Inficare
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