Job Description

Title: AI/LLM Software Engineer

Company: NVIDIA

Team: GPU Consumer Support team

Duration: renews every 6 months, 1.5 years + high potential to convert

Location: HYBRID as needed in Santa Clara

Pay: $85HR

Other benefits: 18 days of PTO, can opt into healthcare/dental/vision/mental health/401k with insight global.

Job Description

Join NVIDIA, where innovation meets excellence! This is an entirely greenfield based project. As a pivotal part of our Consumer Support team in Santa Clara, CA, you will be at the forefront of transforming customer support through brand new technologies. This is an outstanding opportunity to work with pioneering AI and GPU technologies, crafting solutions that streamline documentation, customer support, and CRM analytics processes. If you're passionate about crafting flawless software and eager to collaborate with a world-class team, this role is for you.

More about this role: Over the years, their volume has dramatically increased and NVIDIA is looking to automate their consumer support projects for their legacy based CRM, which is currently in oracle. This CRM has decades worth of data and NVIDIA is looking for an excited and passionate software engineer to help programatically access the CRM database, make sense of the data and volume, surface concerns to engineers/management and implement various AI/LLM tools to bridge into the CRM system. 70% of the day to day will be leveraging AI/LLM tools. A small portion of the day will be focused on partnering with tech writers to see how they can automate their processes, spell check, create style guides, and ultimatelt review guides and check ins.

Their technology stack is fairly open, standard around python. They also leverage containerization and docker within their LLM Infrastructure.

This manager is also excited about the opportunity to leverage “Vibe Coding”, Fast APIs, Open AI chat completion, tools for AI Data Analyrics such as Pandas, and more.

What you'll be doing:

• Developing and deploying software to optimize internal processes in documentation and support.
• Writing modular, reusable code and ensuring high-quality, timely project delivery.
• Applying containerization (Docker/Kubernetes) and REST APIs to build scalable solutions.
• Conducting detailed data analytics to provide actionable insights using descriptive through prescriptive methodologies.
• Implementing NLP techniques (clustering, fine-tuning, few-shot learning) to extract insights from textual data.
• Collaborating cross-functionally to translate business needs into technical solutions.
• Bringing to bear expert-level prompting and integration with LLMs and AI coding assistance tools for accelerated development.

Requirements:

• 5+ years of experience working as a AI/LLM Software Engineer
• Skilled in Python technology Stack
• AI/LLM Data Analytics leveraging pandas, numpy, pytest, etc.
• CRM experience (oracle, salesforce, etc.,), Specifically automating robust volumes. They have high volume cases.
• Familiar with NLP libraries and processing
• Fast APIs: experience integrating 3rd party APIs and developing their own.
• AI Chat Bot experience

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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