Help Desk Technician - Level 1 Job at Steve Silver, Forney, TX

UkFBODVMdkJPOVRod3lRU1RSazNmNlkyRWc9PQ==
  • Steve Silver
  • Forney, TX

Job Description

Position Summary: We are seeking a proactive and customer-focused Help Desk Technician (Level 1) to join our IT team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering top-tier technical support. You will be the first point of contact for end-users experiencing technical issues and play a key role in maintaining smooth day-to-day IT operations across our organization. You’ll be supporting a Microsoft 365 environment, troubleshooting general software and hardware issues, and working with our ERP platform. Strong communication skills, critical thinking, and the ability to calmly resolve conflicts and technical issues are essential. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or in person. Provide Level 1 support for hardware, software, printers, and general IT-related issues. Troubleshoot problems related to Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.). Assist users with ERP system access and basic functionality issues. Support endpoint setup including imaging, deployment, and configuration of Windows-based PCs. Install, configure, and troubleshoot printers and end-user software. Maintain accurate records of issues and resolutions using a help desk ticketing system. Escalate unresolved issues to appropriate team members while ensuring proper documentation. Support users in a Meraki-based networking environment (Wi-Fi connectivity, basic LAN/WAN troubleshooting). Contribute to documentation of standard operating procedures and technical guides. Required Skills & Qualifications: 1–2 years of experience in a Help Desk or IT support role. Familiarity with Microsoft 365 applications and Windows operating systems. Experience supporting hardware (laptops, desktops, printers, etc.). Basic knowledge of networking concepts and Meraki systems is a plus. Exposure to ERP systems (user support, access, navigation) preferred. Excellent interpersonal and customer service skills with the ability to explain technical concepts in plain language. Strong critical thinking and problem-solving skills. Strong organizational skills and attention to detail. Preferred Qualifications: CompTIA A+, ITIL Foundation, or similar certification. Experience working with Microsoft Intune or other MDM platforms. Experience with ticketing systems (e.g., Freshservice, Zendesk, ServiceNow). Knowledge of SharePoint Online administration is a plus. Steve Silver

Job Tags

Similar Jobs

Boston Children's Hospital

Sterile Processing Tech II Job at Boston Children's Hospital

***Shift*** 7am-330pm This Sterile Processing Technician II will be responsible for: Following departmental policies/procedures and transporting...  ...degree or GED equivalent is required Minimum of 2 years' experience within Sterile Processing is strongly preferred A strong... 

St. John Properties, Inc.

Senior Interior Designer Job at St. John Properties, Inc.

 ...social connections and reward employees for their performance. DESCRIPTION: St. John Properties is seeking a motivated interior designer with 5+years professional commercial design experience. The position would support our Utah Leasing and Construction teams. This... 

Prairieland Service Coordination, Inc.

Case Manager - QIDP Job at Prairieland Service Coordination, Inc.

 ...-year cumulative experience requirement can be met through employment, volunteer or family care. Excellent benefits, schedule 8:00 am to 4:30 pm, Monday through Friday, with the flexibility to work partially from home. GENERAL JOB DESCRIPTION Under the direct supervision... 

Melba Support Services

Disability Support Worker - Casual - Ballarat Job at Melba Support Services

 ...Description Join a leading not for profit in the disability support industry A range of shifts and locations available you choose...  ...Support Services are actively recruiting for Disability Support Workers to join our team on a Casual basis in the Ballarat region.... 

Headway

LMHC (Remote) Job at Headway

 ...LMHC (Remote) at Headway summary: As a Remote Licensed Mental Health Counselor (LMHC), you will have the opportunity to grow and manage your own practice with the support of Headway, which facilitates insurance credentialing and billing. The position allows for flexible...