Job Description

Inside Sales Manager at Staples, Inc. summary:

The Inside Sales Manager at Quill, part of the Staples family, is responsible for driving reactivation and conversion of inactive and prospective customers through proactive outreach and relationship management. This role involves negotiation, collaboration with account managers and sales specialists, and maintaining thorough CRM records to support business growth. The position requires a customer-first mindset, strong multitasking skills, and adaptability in a fast-paced sales environment.

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

Quill’s Inside Sales Site Developer Team is looking for inside sellers that are go-getters, confident, self-motivated and goal oriented. As an Inside Sales Site Developer, you will partner with our account managed team, who manage Quill’s largest customer base (both public and commercial sectors), to call on deeply inactive or prospect customer locations to drive reactivation and conversion.

Opportunity to join agrowing teamand support anexpandingcustomer base! The successful candidate will have an opportunity to significantly impact the growth and development of inactive and new customers in the managed book of business

What you’ll be doing:

• Make daily calls to Quill customers who have not placed an order in 7+ months
• Make daily calls to prospect locations that are affiliated with a managed customer entity (enterprise)
• Accept inbound calls from customers that are affiliated with a managed entity to ensure needs are met
• Negotiate pricing and process special quotes for various opportunities
• Leverage customer intel including order history to drive quality conversations around share of wallet
• Leverage specialized customer offers and the value of Quill to place an order to reactivate the customer to meet monthly quotas and key metrics
• Support and grow an open book of business (accounts that are either unassigned or temporarily without an active account manager) by identifying new opportunities, resolving incoming customer issues, and conducting proactive outreach to drive engagement and retention
• Maintain robust channel of communication between customers and account managers to articulate customer trends and pricing solution enhancements
• Collaborate with sales specialists and support partners to drive revenue beyond traditional office supplies, including furniture, technology, large value quotes and print/promo opportunities
• Maintain accurate and up-to-date records in CRM, including activity logs and pipeline
• Seek ways to constantly improve, absorb, and apply manager and peer-led coaching
• Contribute to a positive team culture by working well with others, sharing learnings, building trust, and leading by example

What you bring to the table:

• You are a relentless, positive, passionate, and driven individua
• You are not afraid to ask questions and view challenges as opportunities
• Customer-first attitude
• Ability to think dynamically and remain calm under pressure
• Belief that the best process is derived through continuous improvement and sharing best practices
• When you believe in the solutions you are providing, you are enthusiastic about sharing them with others
• You must be an expert at multitasking and be able to assess customer needs quickly to pivot to a solutions-oriented approach that could include introducing our brand and/or the managed tier pricing program that the site is affiliated with.
• Opportunity to significantly impact the growth and development of inactive and new customers

What’s needed- Basic Qualifications:

• High School Diploma or GED
• 6+ months of related experiences in sales or customer service in a business-to-business environment
• Ability to work onsite in Lincolnshire for in person training during the first two weeks
• Able to work an 8-hour shift between 7:00 AM-6PM and in person 4 days a week (hybrid model)
• Knowledge of key Microsoft applications (Excel, PowerPoint, Outlook)

What’s needed- Preferred Qualifications:

• 1+ years of experience in a sales environment, or a proven track record of delivering a customer-first approach
• Proven ability to achieve sales role metrics; consistently meets or exceeds productivity goals
• Strong organization and time management skills
• Adaptable to a fast-paced organization with continuous change
• Experience using CRM tools, salesforce.com or a comparable sales/CRM tool
• Ability to demonstrate resiliency and handle rejection well
• Enthusiastic, initiative-taking and willingness to share and positively impact the team
• Natural curiosity and desire to learn, grow and develop sales skillset
• Ability to learn new tools, systems, and processes quickly

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

#LI-GO1

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Keywords:

inside sales, customer reactivation, business-to-business sales, account management, CRM, sales negotiation, pipeline management, customer retention, lead generation, sales metrics

Job Tags

Holiday work, Temporary work, Local area, Shift work,

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