Summary
The IT Help Desk Support Level 1 role provides the first point of contact for employees seeking technical assistance. This position is responsible for troubleshooting basic IT issues, documenting incidents, and escalating more complex problems to higher-level support as needed.
Key Responsibilities
Technical Support:
Respond to user inquiries via phone, email, or chat and provide assistance with basic hardware, software, and network issues.
Issue Resolution:
Diagnose and resolve common problems such as password resets, software installations, connectivity, and printer issues.
Ticket Management:
Log, track, and update all support requests in the help desk ticketing system to ensure accurate documentation.
Escalation:
Identify issues requiring advanced technical knowledge and escalate them appropriately to senior support staff.
User Communication:
Communicate technical information clearly and professionally to users with varying levels of technical expertise.
Documentation:
Maintain clear and concise records of user issues and solutions for future reference.
Requirements
Education:
High school diploma or equivalent. IT certifications (such as CompTIA A+) are a plus.
Experience:
Previous experience in a customer service or technical support role preferred.
Skills:
Familiarity with Windows and/or Mac OS, Microsoft Office, and basic networking concepts
Strong communication and problem-solving abilities
Ability to work calmly and efficiently in a fast-paced environment
Preferred Qualifications
Experience using help desk ticketing systems (e.g., ServiceNow, Zendesk)
Basic knowledge of Active Directory, VPNs, or remote desktop tools
...High school degree or GED Equivalent Must be able and willing to perform with or without reasonable accommodation: working underground (up to 1800 feet), which involves bending, kneeling, climbing, crawling, twisting, and lift a minimum of 50 pounds. Must be...
...rotation. Position Overview The Admissions Registered Nurse (RN) works next to the Clinical Manager and/or Executive Director... ...client start of care Submit required documentation for prior authorization of client services as needed based on client's pay sources...
At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service... ...career. When you join our team as an **Entry-level Denture Lab Technician** , you can give back to communities and positively affect patients...
...than enjoyable! This is because we here at Ready Solar believe that hard work deserves high reward. This is a HIGH PAYING appointment setters' position so no experience is required. We are looking for reliable and eager individuals who are willing to learn and put in...
...Job Description Job Description CMA/Clinical Reviewer needed for busy medical practice in Myrtle Beach. Must have excellent computer and customer service skills. Hours are Monday through Thursdays 7:45am - 5:15pm and Fridays 8am - 12pm. No nights or weekends! Excellent...