Job Description

Overview NCIS Help Desk Analyst Tier 1 | Active Secret clearance at General Dynamics Information Technology Role posted as part of pipeline with on-site requirement at Quantico, VA. Responsibilities Initiate and resolve service requests/problem/incidents Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems Diagnose, identify, isolate, and analyze problems using historical database records Route calls to product line specialists, application, or system support specialists Maintain and update records and tracking databases Alert management to recurring problems and patterns Work with system administrators and developers to ensure services/incidents are completed Provide an outstanding customer service experience across all organizational levels Qualifications and Requirements (What you’ll need to succeed) Security Clearance Level: Active Secret clearance Experience: 2+ years of IT support experience in a Help Desk environment Experience with Cisco switches and routers Certifications: Security+ CE Education: High School Diploma; AAS preferred Location: Onsite at Quantico, VA US Citizenship required Position is pending funding What we offer GDIT benefits package including medical plans, 401(k) with company match, paid time off Internal mobility support and growth opportunities Flexible work arrangements where possible A culture of innovation and a military-friendly workplace Additional information Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Join our Talent Community at gdit.com/tc for updates on career opportunities and events. #J-18808-Ljbffr General Dynamics Information Technology

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