Job Description

Job Description

Job Description

Office Assistant

Job Description

POSITION PURPOSE: The Office Assistant will be performing general administrative duties such as answering phone and helping caregivers with scheduling issues. She/he will also be instrumental in assisting the Client Care Coordinator processing ASAP authorizations and the Recruitment Coordinator vetting potential caregivers. 

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands and technology.

Ø Answer telephone calls using appropriate greetings to greet clients and the public 

Ø Help advertise and post jobs on Visiting Angels job boards and answer job inquiries

Ø Assist in vetting caregiver candidates, including sourcing resumes, scheduling interviews, verifying work-history and references etc.

Ø Help process ASAP authorizations by entering authorizations into ASAP spreadsheets, communicating with clients, caregivers and by helping review their files

Ø Help caregivers with clients’ schedules by using the scheduling software

Ø Demonstrate dependability and maintain regular and predictable attendance. 

Ø Maintain confidentiality of all information pertaining to employees, clients and clients’ family members. 

Ø Maintain positive relationship with clients and referral sources and participate in clients outreach campaigns if necessary

Ø Perform other functions as deemed appropriate by the management team.

REQUIRED JOB KNOWLEDGE AND SKILLS:

Ø High school diploma and two years of experience in an office setting, preferably in healthcare or homecare. 

Ø CNA or experienced HHA preferred but not required

Ø Excellent written and verbal communication skills

Ø Excellent organizational and time management skills

Ø Proficiency with Microsoft Office (Word, Excel and Outlook) applications

Ø Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.

Ø Present a well-groomed image that reflects the professionalism of the business.

Ø Ability to plan, organize, prioritize, delegate and accurately complete work activities within allotted deadlines while managing interruptions. 

Ø Familiarity with Scheduling software is not required but preferred 

Ø Work independently and proactively with minimal direction and/or supervision.

Ø Ability to lawfully work in the U.S.

Ø Experience working for a Home Care agency preferred but not required

PHYSICAL/ENVIRONMENTAL DEMANDS:

Ø Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs, driving and moving intermittently during working hours.

Ø Reliable transportation 

Ø Responds to general inquiries, requests for information, follows up, as appropriate and refers complex non-routine inquires to supervisor or appropriate party.

Ø Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency.

Flexible schedule. HHA’s and CNA’s are strongly encouraged to apply for this position. 

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