Job Description

Production Scheduler

JES, a Groundworks Company, specializes in helping homeowners with their foundation repair, basement waterproofing, crawl space encapsulation, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service across the Nation. With fully trained technicians, industry-leading products, and nationally backed warranties, Groundworks is here to restore your foundation or crawlspace.

The Production Scheduler is the first point of contact for Groundworks customers. A warm, welcoming and positive image of the company must be given through the phone by having an energetic and positive attitude with every customer interaction.

Job Responsibilities:

• Must be positive and motivated with excellent communication skills
• Ability to adapt quickly to changes in work strategy
• Telephone Interaction with Customers
• Inbound and Outbound Calls
• Schedules work to be installed
• Confidently makes decisions and effectively communicates with all levels of management.
• Performs customer follow-ups with a variety of information
• Maintains Customer Information
• Records and updates computer-based customer information accurately and timely
• Provides necessary information to inner-company resources
• Distributes information as needed for company flow
• Performs administrative duties
• All other duties as necessary

What is required to join our team as Production Scheduler:

• Typically possesses a High School Degree/GED
• Previous call center/customer service experience highly desired
• Customer Focus; Customer Service
• Sales mentality
• Phone Skills
• Excellent Oral/Verbal Communication
• Excellent writing skills
• People Skills; Interpersonal Savvy
• Problem-Solving
• Data Entry Skills

What we provide for our employees:

• Bi-weekly Pay plus bonus structure
• Full-time nonseasonal work!!!
• Superior training will ensure you start with immediate success
• Competitive and rewarding, family-oriented culture
• Advanced leadership training opportunities
• World-class training and support
• Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match, and paid time off including 6 holidays.
• Pay starts at 18 hourly

With more than 50 locations across the USA, Groundworks is the fastest-growing foundation solutions company in the country! Recognized as a Top Workplaces USA company and offering ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. That's why we're proud to be the Groundworks Tribe! Our shared culture, resources, work ethic, and even the lingo we use unites us as #OneTribe. When customers choose a local Groundworks company, they can feel confident they're hiring trusted local experts who will ensure the job's done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history. It's the Groundworks difference! So come and help us make history. Join our Tribe! #Groundworks #StrongerTogether #OneTribe

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