Job Description
This high guest contact position requires an approachable, friendly, and polished demeanor with a guest focused mindset. Will perform duties to ensure the safety and security of guests, owners, and team members, protect the company's assets, and maximize the amount of safety and security provided for guests and team members, while serving as a deterrent to crime and violations of company policy. Security Officers serve as first responders to any guest or team member injury and/or accident, and play an integral role in curtailing workplace injuries. He/She will ensure the guests expectations are exceeded throughout their entire stay and for creating customer delight in every interaction.
Shift: 11pm-7:30am. Must be able to work weekends and holidays. COMPANY BENEFITS - Matching 401K
- Growth & Developmental Opportunities
- Comprehensive Medical, Dental & Vision Benefits
- EAP - Employee Assistance Program
- PTO - Paid Time Off
- Travel Benefits, Discounts & FREE Vacations POINTS through our ClubGo Program
- Tuition Reimbursement & Continuing Education Courses
- Outstanding Company Culture
ESSENTIAL DUTIES AND TASKS - Be an ambassador of good will and provide outstanding guest service to all visitors and employees of the resort. Greet guests warmly, offer advice and guidance regarding the resort. Ensure all guests (be they owners, overnight, recreational or business related) receive directions on how to reach their intended destinations
- Assist with lockouts, malfunctioning key, and other operational issues. Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort while limiting liability
- Patrol the resort to ensure the safety and security of guests, team members, and assets. Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards - manmade, technological or natural - as outlined in the department emergency response procedures
- Act as first responder to all guest and team member accidents and injuries on property. Administer first aid, contact emergency services if required. Secure First Report of Injury in the case of team member injuries; assist with the drug and alcohol testing of team members when appropriate
- Field all security calls and dispatch accordingly. Liaise with emergency services when appropriate. Escalate issues in a timely and professional manner to the relevant Manager or Director. Input and maintain necessary computer files including security reports using reporting software
EDUCATION and/or EXPERIENCE - Strong customer service background
- Two years of Security, Hotel or customer service experience with high customer contact preferred
CERTIFICATES, LICENSES, REGISTRATIONS - Obtain and maintain a current First Aid, CPR and AED certificate as required and render this medical attention when needed
- Must obtain LV Metropolitan Non-Gaming Sheriff's Work Card
- Obtain and maintain an Alcohol Awareness Card
QUALIFICATIONS - Must be at least 18 years of age or older
- Have a guest focused posture and attitude
- Be thoroughly familiar with the resort layout, activities, functions, fire and emergency disaster procedures
- Good verbal and written communication skills
- Ability to work under pressure
- Possess a positive attitude with a mature demeanor
- Initiative and drive to maintain resort and Security Services department standards
- Must be able to use good judgment when addressing a given problem, followed by creative solutions and the initiative to complete the work
- Strong knowledge of standard safety protocols
- Must have flexible availability as shifts may vary
- Must be able to work weekends and holidays
- Must have a valid Driver License
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor. Holiday Inn Club Vacations
Job Tags
Holiday work, Immediate start, Flexible hours, Shift work, Weekend work,