Job Description

Description

  Southern Orthodontic Partners is a fast paced, entrepreneurial organization offering a premier network of orthodontic care. We provide business management expertise to our partner practices, enabling orthodontic professionals to focus on delivering the best possible care to their patients. Our partner practices benefit from our centralized support system, operational best practices, recruiting network, and marketing expertise. Our mission is to positively impact the orthodontic profession through a partnership of clinical and service excellence with the country’s leading doctors.

Role: IT Site Reliability Engineer

Job Type: Full-time, Exempt

Reports To: Director of IT Operations

Location: Nashville, TN

Description:

The Site Reliability Engineer role will be responsible for maintaining and enhancing the reliability of our systems, with a focus on Azure environments and on-premise IT infrastructure. This individual will play a key role in planning and managing cloud migrations, troubleshooting complex issues, and implementing best practices for system performance and reliability. We are a fast growing and fast paced organization, so this individual will need to be reliable and self-motivated with an ability to get tasks done on time with minimal supervision. 

We are looking for people who are:

· Flexible

· Committed

· Improvement focused

· Collaborative

· Fun

· Curious

· Relationship focused

· Passionate

· Execution Focused

· Self-Starter

· Displays Humility

·

Essential Job Functions*:

• Design, deploy, and maintain Azure cloud infrastructure, ensuring optimal performance and scalability.
• Troubleshoot and support on-premise systems, ensuring seamless integration with cloud services.
• Plan and execute cloud migration projects, minimizing downtime and ensuring data integrity.
• Implement monitoring and alerting solutions to proactively identify and resolve issues.
• Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention.
• Respond to and resolve incidents, conducting root cause analysis and implementing preventive measures.
• Contribute to the administration and development of multiple projects, tracking project deliverables using appropriate tools and reporting on progress.
• Work closely with development, operations, and security teams to ensure cohesive and reliable system architecture.
• Create and maintain comprehensive documentation for system configurations, processes, and procedures.

*Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice.

Essential Job Skills:

· Proven experience in supporting and building out Azure environments, troubleshooting on-premise IT infrastructure, and managing cloud migrations.

· Extensive knowledge of Windows Server Environments

· Solid networking and system administration – Understanding of network switches, routers, and firewalls is required

· Microsoft Entra ID / Microsoft 365 Administration experience required

· Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues.

· Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.

· Team player able to effectively interact cross-functionally with a variety of individuals with different competencies and backgrounds

· Self-propelled work ethic with ability to stay on task and focused with minimal supervision

· Willingness to work on a flexible work schedule, and travel as the job requires

· Ability to handle multiple projects simultaneously

· Strong attention to detail and organization

Minimum Requirements:

· Bachelor’s degree in computer science or equivalent work experience

· 5+ years of Azure Engineering experience covering Azure services and infrastructure as a service

· Proficient with scripting languages (e.g., PowerShell, Python, Power Automate)

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Sitting, standing, bending, reaching, walking

· Hand-eye coordination and manual dexterity sufficient to maneuver in an office environment (keyboard, phone, copier, and other office equipment

· Mobility required to maneuver office environment

Southern Orthodontic Partners is an Equal Opportunity Employer (EEO).

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