Transform technology into opportunity as a Systems Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Technician joining our team to support, manage, and be responsible for all the tasks listed below to successfully complete assigned technical projects. Responsibilities: Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. Windows Hardware support - Troubleshoot and diagnose internal inquiries and work requests as they relate to maintenance of personal computers and related systems. Install, and upgrade computers, printers, scanners, phones and other critical hardware. Provides troubleshooting, support, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support) Reseat cards, reboot hardware, replace hardware components, and replace cabling Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions Provide situational awareness to operations: technicians on incident troubleshooting actions, coordination, and resolution status Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation Conduct back-end device configuration, manage security settings, and protocols Participate in the administration of multiple critical network systems. Must be able to track project studies, plans, action items, etc. Maintain current knowledge of relevant technologies as assigned. Must be willing to work an occasional closing shift from 1000 to 1800 hours as required. Participates in special projects as required. WHAT YOU’LL NEED TO SUCCEED: Education: Technical Training, Certification(s) or AA/AS Degree, or the equivalent combination. Required Experience: 5+ years of related experience Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certification As part of your function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero-tolerance policy for security violations. Security Clearance and Conditions: Security Clearance Level: TS/SCI with Polygraph Location: On Customer Site US Citizenship Required GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays. #J-18808-Ljbffr General Dynamics Information Technology
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