Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

As a Technical Account Manager at Fiserv, you will work closely with our bank customers, assisting them in achieving their technical goals and overcoming technical challenges. You will be responsible for maintaining relationships with current clients, addressing their technical needs, and finding opportunities for expanding our client database. You will build strong relationships both internally and with highly technical teams, ensuring seamless communication and integration of solutions to drive client satisfaction. You will oversee small projects with clients, leveraging internal subject matter experts when effort does not warrant a full implementations team.

What you’ll do:

• Assist customers with technical requests and resolve technical issues in collaboration with Client Services Support, Implementations, Sales, Technology, and Dev Ops.
• Work with finance and implementations on monthly invoicing, including review, escalations, and managing aged receivables.
• Become a main point of contact for client escalations, and client communications during Incidents
• Manage client environment upgrades with technology.
• Build and maintain strong customer relationships, especially with key customer stakeholders and sponsors, manage customer expectations and drive them towards customer satisfaction.
• Ensure all deliverables are completed accurately, on time, and to the customer’s requirements, and track key account metrics, KPIs, and client roadmaps.
• Communicate progress to both internal and external stakeholders, including senior leadership.
• Take initiatives in identifying growth opportunities and process improvements and collaborate with our team to achieve sustainable growth.

Experience you’ll need to have:

• 6+ years of experience in the Financial/Banking Industry.
• 6+ years of Customer Support/Client-facing experience.
• 6+ years of Implementation, service, or support experience.
• 6+ years of hands-on experience with Information Technology, loan servicing, deposit operations, card processing, interface development, or CRM systems in the financial industry.
• 6+ years of experience analyzing and interpreting data and discussing business and technical topics to capture technical requirements.
• 6+ years of experience working with project teams, understanding process, terminology, and the expectations of project deliverables and timelines.
• Bachelor’s degree in related field and/or equivalent military experience.

Experience that would be great to have:

• Master level skillset with MS Office Suite, Smartsheet, Confluence, and Jira.
• Knowledge of cloud processing (AWS, Azure, Google Cloud).
• Working knowledge of API fundamentals.
• Proven track record in Technical Account Management or related roles.
• Experience in managing multiple stakeholders and projects effectively.

Important info about this role:

• We’re better together! This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

#LI-IH1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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