The Virtual Patient Navigator will provide education about specific diabetes treatments, and resources to help patients better begin and manage their diabetes and resources associated with their prescribed medication. Virtual Patient Navigators are responsible for participating in one-on-one communications with enrolled patients by telephone, video platforms, email and SMS strictly following the guidelines of the program. Since the program is strictly educational based, Virtual Patient Navigators do not provide medical advice or work clinically within this role. Required and Preferred Qualifications: To be eligible for this position, you must reside in the same country where the job is located. Bachelor's degree and/or BSN Required. 3+ year as a Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES) required. Complete understanding and application of principles, practices, and standards in diabetes care directly with patients required. Registered Nurse, Registered Dietitian, Physician Assistant, Nurse Practitioner, Pharmacist, or other relevant certifications that are Healthcare related is preferred. Contact Center Experience using a telephony platform is strongly preferred. Motivational Interviewing experience preferred. Additional Qualifications: Must work from a dedicated workspace in their primary home residence. Experience with direct patient interaction and support for persistence and compliance. Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines. Demonstrated effective presentation skills; excellent interpersonal (written/verbal/virtual) communication skills. Demonstrated ability to work independently fast-paced work environment. Demonstrated ability to build relationships with customers and cross-functional partners. Fully competent in MS Office (Teams, Word, Excel, PowerPoint, SharePoint). Excellent documentation accuracy. Drive and enthusiasm for supporting patients. Excellent listening and problem-solving skills. Bilingual (i.e., fluency in Spanish and English) is desirable. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
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