Job Description

Are you ready to make a meaningful impact in the world of electronic payments and fraud prevention? Join a dynamic team where your attention to detail, investigative mindset, and operational expertise will directly contribute to safeguarding financial transactions and enhancing customer trust. This role offers the opportunity to work cross-functionally with key departments like Fraud Risk Management, Zelle Operations, Card Services and Accounting, while leveraging industry-leading tools such as Fiserv, SAP, and Salesforce. If you're passionate about solving complex problems, thrive in a fast-paced environment, and want to be part of a team that values precision and collaboration—this is the opportunity for you.

Responsibilities include, but are not limited to:

• Work with Zelle Operations, Card Services, Fraud Risk Management, Deposit Services, Accounting, BSA/AML, Vendors and Clients to process and resolve daily tasks, transaction review, customer verification, and REG E disputes.
• Utilize the Fiserv - Valley tools that support Zelle processing, transaction review/verification and disputes (Compass, SPC (Specialized Processing Center),Image Center)
• Reconcile Zelle General Ledger accounts, process adjustments, returns and recoveries. DIM (reconciliation system), SAP, Salesforce, IBS , etc.).
• Conduct complex investigation, research, and resolve all requests timely in accordance with Valley's Zelle department procedures and Regulation E. Be able to identify and report potential suspicious activity timely.
• Stay organized within the guardrails in the Zelle procedures for daily/monthly processing.

Required Skills:

• Ability to work in a fast-paced environment.
• Experience in banking, particularly in EFT (Electronic Fund Transfer, Reg E) or operations areas.
• Ability to review and process customer disputes and fraud claims.
• Determine claim validity as it applies to internal procedures and reg E.
• The ability to collaborate with other teams and escalate important matters to management.
• Self-starter.
• Strong time management skills and ability to prioritize tasks.
• Ability to learn and comprehend new system processes.
• Reliability, flexibility, professional etiquette and sound judgement are important.
• Must be computer proficient.
• Must be able to review and analyze data reports and manuals; must be computer proficient.
• Must be able to communicate effectively via telephone and in person.
• Proven ability to work cooperatively but also assume administrative responsibilities.
• Ability to learn and comprehend new system processes.

Required Experience:

• High school diploma or GED with a minimum of 3 years' experience in Electronic Funds Transfer, Regulation E (Debit Card,Wires, ACH, ATM, etc.) or cash management.
• Strong Accounting/Reconciliation background and/or experience with dispute - resolution is preferred.

Please note that this role can sit in either Jericho, Long Island (NY) or Richfield, Clifton (NJ).

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