Job Description

Job Description

Job Description

Job Purpose
We are seeking a highly motivated and hands-on Training & Process Development Specialist to design, deliver, and maintain effective training programs and standardized workflows for our retail employees. This position will focus on creating practical, repeatable training and process documentation that improves onboarding, increases productivity, and ensures consistent customer experiences across all stores.

This is a “roll-up-your-sleeves” position — the Specialist will spend significant time in the field observing workflows, creating training materials, and personally delivering training to employees and supervisors.
Qualifications
The position of Training & Process Development Specialist requires a person capable of conforming to the high standards of behavior expected of all staff. Excellent work habits, including attendance and punctuality, are required. The person must follow company policies and safety procedures.

Education

• Bachelor’s degree in human resources, education, organizational development, or equivalent work experience.
• 2–4 years of experience in employee training, onboarding, or process documentation — preferably in a retail or service environment.
• Demonstrated ability to create simple, easy-to-follow SOPs, checklists, and training materials.
• Experience facilitating small group and one-on-one training.
• Familiarity with basic training technologies or Learning Management Systems (LMS) preferred.

Clearances
Ability to obtain acceptable results for required background checks, including but not limited to Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and Department of Human Services- FBI Fingerprints.

Other Requirements
Valid driver’s license, with a clean driving record, and/or dependable transportation, which can be used for work.

Supervision
Received: The Training & Process Development Specialist functions under the direct supervision of the President/CEO (or designee) and works in close collaboration with Retail Operations leadership.
Exercised: None

Skills, Abilities, Duties and Core Responsibilities
- Hands-on Training Delivery: Confident working alongside store employees to demonstrate processes and coach in real time.
- Process Mapping: Skilled at observing work, documenting steps, and simplifying complex tasks into clear workflows.
- Communication Skills: Able to create and present materials that resonate with a variety of learning styles and literacy levels.
- Self-Starter: Works independently, manages priorities, and drives projects to completion.
- Continuous Improvement Mindset: Uses feedback and data to refine training and workflows over time.

Physical Demands
- Frequent travel between retail store locations.
- Extended time standing, walking sales floors, and observing work.
- Ability to use a computer to create materials and maintain documentation.

Other Duties and Requirements
Training Design & Delivery
- Build and deliver engaging new-hire onboarding programs tailored to retail operations.
- Create short, practical job aids, videos, and checklists to support day-to-day learning.
- Conduct in-person and virtual training sessions as needed, adjusting delivery style for the audience.

Workflow & Process Documentation
- Observe and document core workflows such as donation intake, production, merchandising, cashiering, and safety protocols.
- Work with store managers to validate processes and roll out updated SOPs.
- Keep all documentation current, accessible, and easy for employees to use.

On-the-Job Coaching
- Provide direct, hands-on coaching to new employees and supervisors to reinforce proper procedures.
- Support store managers with “train-the-trainer” tools so they can sustain learning on site.

Measurement & Feedback
- Track completion of training and process adoption.
- Collect employee and manager feedback to continuously improve content and delivery.
- Report progress to Retail Operations and Executive Leadership.

Note: The requirements listed are representative of the knowledge, skills, abilities and duties required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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